Christophe Monnier, MSc, PhD, MBA
Christophe Monnier, MSc, PhD, MBA
Senior-Level Operations Manager
Senior-Level Operations Manager
Professional Experience
Professional Experience
Supply-chain Director - Gantrex S.A. (Nivelles, Belgium)
Supply-chain Director - Gantrex S.A. (Nivelles, Belgium)
Since October 2009
Rectruted to spearhead a major initiative to streamline and improve the performance of the company’s worldwide supply chain. Led a 6-member team and 10 indirect reports. Conducted an in-depth investigation into and assessment of the existing supply chain network, travelling extensively among corporate sites and supplier facilities.
- Developed a strategic action plan outlining best practice recommendations for the senior management team.
Operations Manager - StonCor Europe (Nivelles, Belgium)
Operations Manager - StonCor Europe (Nivelles, Belgium)
June 2004 - April 2009
Promoted to direct a 13-member team in the oversight of the company’s end-to-end supply chain at the European distribution centre. Managed relationships with both internal and external suppliers representing a €14M procurement budget. Forecasted supply needs, oversaw procurement processes, and managed inventory and distribution among local warehouses and to end customers. Additionally served in a leadership role over the Stonhard product line, contributing to product development, sales force training, and directing the provision of high-level pre-sales and technical support.
- Delivered dramatic improvements to supply chain efficiency with such achievements as a greater than 98% rate of on-time deliveries, a 5% reduction in days-of-inventory, and a 33% reduction in left-over reconciliation lead-time.
- Streamlined supply chain productivity by championing an ERP (enterprise resource planning) system, training end users from 7 countries in the effective use of the system.
- Successfully integrated a 25% increase in volume, managing 560 separate shipments each month to more than 12 countries.
- Drove enhanced customer service and boosted sales force productivity by implementing customised online tools for generating and following up on customer quotes.
- Professionalised customer product presentations by designing and running a laboratory to produce product samples.
Operations Manager - Stonhard France (Lognes, France)
Operations Manager - Stonhard France (Lognes, France)
September 2000 - May 2004
Ran the strategic and day-to-day operations of the sales team and installation division, ensuring robust, fully aligned, integrated support of the pre-sales, customer service, deployment, and end user training processes. Established and institutionalised best practice operating procedures to drive the organisation’s efficient, service-oriented performance. Additionally provided subject matter expertise as necessary to address on-site legal issues.
- Overhauled the operational performance of the organisation by designing a new organisational structure and systems to track and follow up on each project.
- Improved the business’ risk management practices by identifying high-risk customers and implementing protective procedures to minimise risk.
Achievements
- Strengthened the Risk Management, resulting in a better identification of the high-risks customers
- Conceived and delivered new working procedures for a restructured general organization and project follow-up
Main activities
- Responsible for the Technical Support, with Pre-Sales and Customer Service, training of the sales force and the installation crews
- Responsible for the onsite legal expertises
- General Organization
Project Engineer - Pöyry (Cartagena, Spain)
Project Engineer - Pöyry (Cartagena, Spain)
January 1999 - August 2000
Ran the strategic and day-to-day operations of the sales team and installation division, ensuring robust, fully aligned, integrated support of the pre-sales, customer service, deployment, and end user training processes. Established and institutionalised best practice operating procedures to drive the organisation’s efficient, service-oriented performance. Additionally provided subject matter expertise as necessary to address on-site legal issues.
- Overhauled the operational performance of the organisation by designing a new organisational structure and systems to track and follow up on each project.
- Improved the business’ risk management practices by identifying high-risk customers and implementing protective procedures to minimise risk.
Project Engineer - Pöyry (Lyon, France)
Project Engineer - Pöyry (Lyon, France)
September 1995 - December 1998
- Participated to various projects, including Energy (Cogeneration), Pulp & Paper (impact studies) and bioethanol distillation (new plants and revampings)
Research Engineer - School of Mines (Douai, France)
Research Engineer - School of Mines (Douai, France)
September 1992 - August 1995
- Research work for industrial customers
- Students supervision